Last updated: October 16, 2026
These Terms and Conditions govern the use of the RosCar Mallorca website at https://roscarmallorca.com/ and the booking of rental cars through our website. By using the website or making a reservation, you agree to these Terms and Conditions.
1. RosCar Mallorca Services
RosCar Mallorca allows customers to search for and book rental cars in Mallorca. Cars may be available for pickup at airports, locations in the city, or for delivery to a hotel or another available address.
Available vehicles, rental conditions, prices, payment methods, insurance options, mileage limits, pickup locations, and additional services are displayed during the booking process.
2. How to Book a Car
To rent a car through RosCar Mallorca, customers must complete the booking process on our website.
- Select the pickup and return locations.
- Select the pickup and return dates and times.
- Choose an available vehicle or vehicle category.
- Select additional options such as no deposit, no credit card, insurance, full coverage, child seat, additional driver, or other available services.
- Enter the required driver and contact information.
- Review the rental conditions and total price.
- Confirm the booking by paying the required online prepayment.
The online prepayment is normally between 15% and 20% of the total rental price. The exact amount is displayed before the booking is confirmed.
3. Booking Confirmation and Voucher
After the required prepayment has been successfully completed, a booking voucher will be sent to the email address provided during the reservation.
The voucher may contain:
- Booking number
- Vehicle or vehicle category
- Pickup and return information
- Rental dates and times
- Amount already paid
- Remaining amount to be paid
- Selected additional options
- Pickup instructions
- Contact details of the rental company responsible for providing the vehicle
Customers should check all information in the voucher immediately after receiving it and contact us if any information is incorrect.
4. Rental Price
The rental price shown during the booking process depends on the selected vehicle, rental period, pickup location, return location, insurance, additional services, mileage conditions, and other selected options.
The total booking price and required prepayment are shown before payment.
Additional charges may apply when customers request optional services, change the booking, return the vehicle to another location, extend the rental period, or use services that were not included in the original booking.
5. Prepayment
A prepayment of approximately 15% to 20% of the total rental price is normally required to confirm a reservation.
The exact prepayment amount is displayed during checkout before the customer confirms the booking.
The remaining rental balance is normally paid when the vehicle is collected according to the payment conditions shown for the selected car.
6. Payment Methods
Available payment methods depend on the selected vehicle and rental conditions.
Selected cars may be available with payment by:
- Cash at pickup
- Debit card
- Credit card
- Other payment methods displayed during booking
Customers should review the payment conditions before confirming their reservation.
7. Car Rental Without a Deposit
RosCar Mallorca offers rental cars that may be booked without a security deposit.
When the no deposit option is included in the selected offer, customers are not required to leave the standard rental deposit specified for other vehicles.
Deposit requirements depend on the selected vehicle and rental conditions. Customers should check the booking conditions before payment.
8. Car Rental Without a Credit Card
Selected rental cars are available without a credit card.
These offers allow customers to complete the rental using another accepted payment method, such as a debit card or cash, where indicated in the booking conditions.
If a credit card is required for a specific vehicle, this information will be shown before the reservation is confirmed.
9. Cash and Debit Card Payment
Selected cars may be rented with the remaining balance paid by cash or debit card when the vehicle is collected.
The accepted payment method is shown in the rental conditions for each available vehicle.
Customers are responsible for ensuring that they have an accepted payment method when collecting the vehicle.
10. Unlimited Mileage
Some rental offers include unlimited mileage, allowing customers to drive without a fixed kilometre limit during the rental period.
If mileage restrictions apply, the included mileage and any additional mileage charges will be shown in the booking conditions.
11. Free Cancellation
Selected bookings include free cancellation when the reservation is cancelled within the period specified in the booking conditions.
The cancellation deadline and refund conditions are displayed before the booking is confirmed and may also be included in the booking voucher.
Cancellations made after the free cancellation period may be subject to charges or may not qualify for a refund.
12. Airport Pickup
Rental cars may be available for pickup at airports serving Mallorca. The exact meeting point, rental desk, parking area, or pickup procedure will be provided in the booking voucher.
Customers should provide accurate flight information when requested so that the vehicle provider can prepare for the scheduled arrival.
13. Hotel and City Delivery
Selected cars may be delivered to hotels, accommodation, or other available locations in Mallorca.
Delivery availability and any applicable charges depend on the selected location, vehicle, and rental conditions.
The customer must provide a complete and accurate delivery address when making the booking.
14. Driver Requirements
The main driver must meet the minimum age and driving experience requirements specified for the selected vehicle.
Age requirements may vary depending on the vehicle category and rental conditions.
Young driver or senior driver charges may apply where specified.
15. Required Documents
Customers must present the documents required for the selected rental when collecting the vehicle.
These may include:
- Valid passport or identity document
- Valid driving licence
- International Driving Permit where required
- Booking voucher
- Accepted payment method where required
All documents must be valid for the entire rental period.
16. Driving Licence
The driver must hold a valid driving licence accepted in Spain.
An International Driving Permit or official translation may be required for certain licences issued outside the European Union or for licences that do not use Latin characters.
It is the customer’s responsibility to ensure that their driving documents comply with local legal requirements.
17. Additional Driver
An additional driver may be added to selected bookings.
Each additional driver must meet the same legal and rental requirements as the main driver and may be required to present a valid driving licence and identification document.
18. Child Seats
Child seats may be available as an additional option during booking.
Availability depends on the selected vehicle and pickup location. Customers should request the required child seat in advance.
The customer remains responsible for ensuring that the child restraint is appropriate for the child’s age, height, and weight.
19. Insurance and Full Coverage
Insurance conditions vary depending on the selected rental car.
Customers may be able to choose additional insurance or full coverage during the booking process.
Customers should carefully review the insurance conditions, exclusions, excess amount, coverage limits, and responsibilities before confirming the reservation.
20. Vehicle Category
A booking may be made for a specific car or for a particular vehicle category.
If a specific model cannot be provided due to availability, a vehicle from the same or a similar category may be provided according to the confirmed booking conditions.
21. Vehicle Pickup
The customer must arrive at the confirmed pickup location at the agreed date and time.
The vehicle must be inspected at pickup. Customers should report any visible damage or discrepancies before leaving the pickup location.
The customer may be required to sign a rental agreement when collecting the vehicle.
22. Late Arrival
Customers should contact the rental company using the contact information provided in the voucher if they expect to arrive later than the confirmed pickup time.
Failure to arrive within the permitted pickup period without notification may result in the booking being treated as a no show.
23. Flight Delays
If airport pickup is selected, customers should provide the correct flight number whenever requested.
Flight information helps identify delays and coordinate the pickup process. Customers should contact the rental company if there is a significant change to their arrival time.
24. No Show
A booking may be considered a no show if the customer does not arrive at the agreed pickup location, does not provide required documents, does not meet the rental conditions, or does not have an accepted payment method where required.
Payments may be non refundable in the event of a no show, depending on the confirmed booking conditions.
25. Vehicle Return
The vehicle must be returned to the agreed location on the confirmed date and time.
Customers should return the vehicle in accordance with the fuel, cleanliness, mileage, and other conditions included in the rental agreement.
Late returns may result in additional charges.
26. Fuel Policy
The fuel policy is displayed in the conditions of the selected vehicle.
Customers must return the car with the required fuel level. Additional refuelling charges may apply if the vehicle is returned with less fuel than required.
27. Traffic Rules and Fines
Customers are responsible for complying with Spanish traffic laws and local regulations throughout the rental period.
The customer is responsible for traffic fines, parking fines, toll charges, penalties, and other violations incurred while using the rental vehicle.
Administrative charges may apply when information must be provided to the relevant authorities.
28. Tolls and Parking
The customer is responsible for parking fees, toll charges, restricted traffic zone fees, and other road related costs that are not specifically included in the booking price.
Customers should check local parking and traffic restrictions before entering restricted areas.
29. Vehicle Use
The rental car must be used responsibly and in accordance with the rental agreement and applicable law.
The vehicle must not be used for illegal activities, racing, unauthorized commercial activities, or other prohibited purposes.
Only drivers authorized under the rental agreement may drive the vehicle.
30. Accidents and Damage
In the event of an accident, theft, damage, breakdown, or other incident, customers should follow the instructions provided with the rental vehicle and contact the rental company as soon as possible.
Customers may also be required to contact the police or other authorities depending on the circumstances.
Failure to follow the required procedure may affect insurance or coverage conditions.
31. Booking Changes
Customers may request changes to an existing reservation by contacting RosCar Mallorca.
Changes are subject to vehicle availability and may result in a different rental price.
A change is confirmed only after the customer receives updated booking information or a revised voucher.
32. Cancellation
Customers may cancel their booking according to the cancellation conditions shown during the booking process.
Refund eligibility depends on when the cancellation request is submitted and the conditions of the selected offer.
Any payment processing or non refundable charges will be handled according to the confirmed booking conditions.
33. Refunds
Where a refund is approved, it will normally be returned using the original payment method where possible.
The time required for the refunded amount to appear may depend on the payment provider, card issuer, or bank.
34. Availability
Rental cars displayed on the website are subject to availability.
Availability may change until the booking is successfully confirmed and the required prepayment has been completed.
35. Prices and Website Information
We make reasonable efforts to ensure that vehicle descriptions, prices, availability, and rental conditions displayed on RosCar Mallorca are accurate.
In the event of an obvious technical error, incorrect price, incorrect availability information, or other clear mistake, we may contact the customer to correct the booking information.
36. Customer Responsibilities
Customers are responsible for providing accurate information when making a reservation.
This includes the correct driver name, email address, telephone number, pickup information, flight number where applicable, and other information required to complete the booking.
RosCar Mallorca is not responsible for problems caused by incorrect or incomplete information provided by the customer.
37. Website Use
Customers must not misuse the RosCar Mallorca website, attempt to gain unauthorized access, interfere with website operation, introduce malicious software, or use the website for fraudulent purposes.
We may restrict access to the website when necessary to protect customers, website security, or our services.
38. Intellectual Property
Website content, including text, design elements, logos, graphics, photographs, and other materials, may be protected by copyright and other intellectual property rights.
Website content may not be copied, reproduced, distributed, or used commercially without appropriate authorization.
39. Personal Data
Personal information collected through RosCar Mallorca is processed according to our Privacy Policy and applicable data protection requirements.
Customers should review the Privacy Policy for more information about how personal data is collected, used, stored, and protected.
40. Limitation of Liability
RosCar Mallorca will use reasonable care in providing booking services and website functionality.
To the extent permitted by applicable law, RosCar Mallorca is not responsible for losses caused by circumstances outside reasonable control, including severe weather, natural events, road closures, strikes, government actions, flight disruptions, telecommunications failures, or other extraordinary circumstances.
Nothing in these Terms and Conditions excludes or limits rights or liabilities that cannot legally be excluded or limited.
41. Force Majeure
RosCar Mallorca is not responsible for delays or failures caused by events outside reasonable control.
Such events may include natural disasters, extreme weather, transport disruption, strikes, government restrictions, emergencies, epidemics, technical infrastructure failures, and other exceptional circumstances.
42. Changes to These Terms
RosCar Mallorca may update these Terms and Conditions when necessary to reflect changes to our website, booking process, services, legal requirements, or business practices.
The latest version will be published on this page together with the date of the most recent update.
43. Governing Law
These Terms and Conditions are governed by applicable laws and mandatory consumer protection rules.
Customers retain any mandatory consumer rights available under applicable law.
44. Contact Us
If you have questions about a booking or these Terms and Conditions, please contact RosCar Mallorca.
RosCar Mallorca
Website: https://roscarmallorca.com/
Email: [email protected]